An Introduction to Hosted Unified Communications

Businesses across the globe are looking to reduce the complexity of managing their communication services. This is being done through different means, such as introducing instant messaging, location tracking, telephony and internet connectivity in all-inclusive packages. In marketing terms, this is called Unified Communications. With technology moving so quickly, this is becoming a vital part of any businesses communication strategy.

An Introduction to Hosted Unified Communications

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What Can Be Integrated into Unified Communications?

There are a variety of services that businesses use on a daily basis that can be integrated into a Unified Communications presence and allow for AZ termination of a business’s services.

VoIP calling can replace old-style telephony due to its utilisation of the internet rather than traditional telephone lines. A Unified Communications system can also allow colleagues to determine availability within their department if a call needs to be transferred, leading to a smoother query escalation. This can be facilitated with many instant messaging services that allow you to publicly state when you are ‘busy’ or ‘available’. The same service used for calling can also facilitate video conferencing amongst colleagues, whether one on one or for larger meetings too.

An Introduction to Hosted Unified Communications

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What Can Unified Communications Do?

This methodology of setting up and maintaining interior business services comes with a variety of tangible benefits.

As an example, these benefits can be hugely beneficial in the medical field, where paramedic teams are on the move in urban areas. They will be able to utilise the latest in telecommunication standards – 4G – in order to update records, communicate with colleagues and relay photos and videos to team members. This is a huge improvement on the previous methods of doing things, such as radio calls and filling in paperwork, which can get lost or damaged in transit. This improves efficiency. You can read more …