Businesses across the globe are looking to reduce the complexity of managing their communication services. This is being done through different means, such as introducing instant messaging, location tracking, telephony and internet connectivity in all-inclusive packages. In marketing terms, this is called Unified Communications. With technology moving so quickly, this is becoming a vital part of any businesses communication strategy.
What Can Be Integrated into Unified Communications?
There
are a variety of services that businesses use on a daily basis that can be
integrated into a Unified Communications presence and allow for AZ termination
of a business’s services.
VoIP calling can replace old-style telephony due to its utilisation of the
internet rather than traditional telephone lines. A Unified Communications
system can also allow colleagues to determine availability within their
department if a call needs to be transferred, leading to a smoother query
escalation. This can be facilitated with many instant messaging services that
allow you to publicly state when you are ‘busy’ or ‘available’. The same service
used for calling can also facilitate video conferencing amongst colleagues,
whether one on one or for larger meetings too.
What Can Unified Communications Do?
This
methodology of setting up and maintaining interior business services comes with
a variety of tangible benefits.
As an example, these benefits can be hugely beneficial in the medical field,
where paramedic teams are on the move in urban areas. They will be able to
utilise the latest in telecommunication standards – 4G – in order to update
records, communicate with colleagues and relay photos and videos to team
members. This is a huge improvement on the previous methods of doing things,
such as radio calls and filling in paperwork, which can get lost or damaged in
transit. This improves efficiency. You can read more about the implications and
effects of VoIP introduction within the UK medical field at https://www.ofcom.org.uk/consultations-and-statements/category-2/voip. These same services also automatically
manage VoIP call termination, which you can read about at resources such as https://www.idtexpress.com/blog/category/voice-termination/, ensuring you get the best
call rates.
As you can see, Unified Communications can hugely increase worker mobility.
Regardless of where employees are located, they will be able to use their
desktop, laptop, mobile and tablet devices to work and communicate with other
teams. This can also be done in a variety of ways, including voice calls, email
and instant messaging.
