Businesses across the globe are looking to reduce the complexity of managing their communication services. This is being done through different means, such as introducing instant messaging, location tracking, telephony and internet connectivity in all-inclusive packages. In marketing terms, this is called Unified Communications. With technology moving so quickly, this is becoming a vital part of any businesses communication strategy.

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What Can Be Integrated into Unified Communications?

There are a variety of services that businesses use on a daily basis that can be integrated into a Unified Communications presence and allow for AZ termination of a business’s services.

VoIP calling can replace old-style telephony due to its utilisation of the internet rather than traditional telephone lines. A Unified Communications system can also allow colleagues to determine availability within their department if a call needs to be transferred, leading to a smoother query escalation. This can be facilitated with … More >>>