The main reason I wanted to have Quickbooks is because I have 20 guys on my payroll. When it was just a few, it was a lot easier to do things by hand. As my business grew though, so did my needs. I had researched several different programs, and Quickbooks just came up the clear winner every single time. I had read a lot of reviews about payroll with Quickbooks, and I knew it was the one for me. I did have some trouble setting it up though, but a call to a Quickbooks helpline phone number was able to get me sorted right away.
I liked that they just knew instantly what i was doing wrong. I knew that it was my fault that the program was not working properly, but for the life of me, I could not figure out what I had done wrong with setting everything up. Within about five minutes, they had walked me through everything, and I was finally able to get to the next step in it. They offered to walk me through all of it, but I felt confident now that I knew what I had been doing wrong.
I did need their help about a week later because I ran into another problem that I was not familiar with. The great thing about their customer service support is that I did not have to talk over the phone. I was able to contact them on their chat line, and they were just as helpful that way as they were over the phone. I have been using Quickbooks for several months now, and I have not had any more problems. I credit that with not only the ease of the software but also with the instruction of the customer support personnel I had talked with earlier.